Symptom
In a new installation, the xcom LAN has been configured following the instruction provided in the user manual and the quickguide. The GUID is not found in the web portal and the xcom LAN does not work.
Solution step 1:
Please reconfigure the xcom LAN again, following all the steps (xcom configurator and reinserting the SD card in the xcom 232). Disconnect the Studer Can Bus cable fom the xcom 232 and reconnect it again, it will reset the xcom and Moxa) The configuration will be finished only when the following message is received: ” (090) Server connected” If the message “(090) Server connected” does not appear, there is either a configuration issue, an internet issue or a hardware issue.
Solution step 2:
Install Nport Search Utility and access to Moxa interface Please go to the Moxa Nport 5110A website and download the Nport Search Utility from the Drivers & Software section (https://www.moxa.com/product/NPort_5110.htm) Please contact Studer to have the detailed procedure with pictures.
Configuration issue
By default, the xcom LAN is in DHCP/BOOTP mode. You can set a static IP address by accessing the gateway (Moxa interface).
- Click on ” Network Settings ” in the navigation bar
- Change IP configuration from “DHCP/BOOTP” to “Static”
- Set IP address, netmask, gateway and DNS server
- Click on ” Submit “
- Click on ” Save/Restart “
Internet/Network issue
If you are connected to a company network the TCP port 83 may be blocked due to security settings. Please change the outbound rule for this port. Check the Network settings with your internet service provider.
Hardware issue
It is possible that the Moxa’s TX counter is not working. If this counter is at zero, the xcom’s TX line is damaged and must be replaced. Please contact Studer Innotec support in order to replace your set. Click on “Monitor” in the navigation bar, then click on “Async”.
If the Rx counter is at 0, it means that the hardware is defective. Please send the full xcom LAN set (xcom 232, Moxa and serial cable) to Studer for repair. If both Rx counter and Tx counter are at 0 and you have configured a static IP address, please confirm that your DNS server is public (e.g. 8.8.8.8 (Google) or 1.1.1.1 (Cloudefire)) A working communication between the Moxa and the xcom 232 will show values in Rx and Tx (information is sent and received).
Reset to factory settings and reconfiguration xcom
Similar to other Studer devices, an xcom’s SW reset is possible in order to return the xcom to factory settings. Please see the FAQ section for more information about SW reset. When using an xcom LAN or xcom GSM, the user has an xcom 232 plus a LAN or GSM modem. After executing the xcom configurator, the xcom 232 will be then configured as xcom LAN or xcom GSM for working with the respective modem. When a SW reset is applied to an xcom LAN or xcom GSM, the xcom will be then reconfigured again as xcom 232i with factory settings. Consequently, the xcom Configuration process is required again, creating a new configuration and therefore a new ID for installation in the portal. This operation could lead to an excess use of data for recovering all the local data from the xcom in the portal. Please be aware that this could lead to a high data traffic and therefore unforeseen expenses in your data connection.