Cookies + privacy policy
Review 28.01.2026
Privacy policy
This website is operated by Studer Innotec SA and whose registered address is Rue de Casernes 57, 1950 Sion, Switzerland (“We”) are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable EU Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting www.studer-innotec.com (our website) you are accepting and consenting to the practices described in this policy.
If you disclose data to us or share data with us about other individuals, such as family members, co-workers, etc., we assume that you are authorized to do so and that the relevant data is accurate. When you share data about others with us, you confirm that. Please make sure that these individuals have been informed about this privacy policy.
Types of information we may collect from you
We may collect, store and use the following kinds of personal information about individuals who visit and use our website:
Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you submit a contact/enquiry form (contact form, warranty extension form). The information you give us may include your name, address, e-mail address and phone number, devices serial number, installer contact information.
Information our website automatically collects about you. With regard to each of your visits to our website we may automatically collect information including the following:
- technical information, includes the IP address and information about the operating system of your terminal device, the date, region and time of use and the type of browser that you use to access our electronic offerings. This can help us to provide an appropriate layout of the website or to show you a website customized for your region. We know through which provider you access our offerings (and therefore also the region) because of the IP address, but usually this does not tell us who you are. However, this changes for example when you create a user account or you send a request via our forms, because personal data can then be linked with technical data.
- information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded and download errors. This data is used for analysis and improvement of our website services.
- communication data, when you are in contact with us via the contact form, we collect the data exchanged between you and us, including your contact details and the metadata of the communication. This data is used for the purpose of responding to your enquiry submitted via our forms.
Cookies
Our website uses Cookies to help us provide you with a useful and reliable browsing experience and to help us improve our site. Cookies are small files of letters and numbers that are stored on your device. When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not personally identify anyone.
Cookies are small text files that are placed on your device to help our website provide a better user experience. Cookies are stored on your individual device and you have full control over their use.
How to change your cookie settings
You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. To find out more about cookies and how to manage or delete them, visit allaboutcookies.org
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit tools.google.com/dlpage/gaoptout.
If you choose to disable cookies, you may not be able to use all the features on our website.
The types of Cookies we use on this site are:
Necessary Cookies
These are necessary Cookies that are set by this website directly. Some cookies are necessary for the functioning of the website or for certain features. For example, they ensure that you can move between pages without losing information that was entered in a form, it remembers the language you have selected for the site. They also ensure that you stay logged in. These cookies exist temporarily only («session cookies»). If you block them, the website may not work properly.
Necessary Cookies set by this website
Name
Purpose
Expires
auth_user
End of session
cms_user
End of session
End of session
End of session
At midnight
Third Party Cookies
In order to optimize our website and related offers and to better adapt them to the needs of the users, we use cookies to record and analyze the use of our website, potentially beyond one session. These are Cookies set by other suppliers which we may be using to enhance our site and which are controlled by them. The following section details third party Cookies you might encounter through this site. For more information on these Cookies or to opt-out of third parties collecting any data regarding your interaction on our website, please refer to their websites for further information.
Google Analytics
Like many websites, we use Google Analytics to collect information about visitor behaviour, such as the number of visitors to the various parts of our website. We do this to compile reports that help us improve our site. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here, what documents you download and what you click on. This analytics data is not tied to personally identifiable information (e.g. your name or address) so this information cannot be used to identify who you are.
Below is a description of the Google Analytics Cookies we may use on this site and what they are used for:
Name
Purpose
Expires
End of session
2 years
30 mins
End of session
End of session
_utmz
6 months
_utmt
10 minutes
_utmt_masterTracker
End of session
_ga
2 years
_gid
24 hours
You can find more detailed information about the Google Analytics Cookies we use by clicking here.
You can find out more about Google’s position on data privacy as regards to its analytics service, including information about the Google Analytics opt-out browser add-on in the Privacy Controls section here.
Other Third Party Cookies
We may use third party plugins or integrate with other websites or services (for example: Issuu PayPal, ParentPay, WisePay, facebook, twitter, Linkedin, YouTube, Instagram, vimeo).
For these to work they may set Cookies through our site. We do not control these Cookies and you should refer to their websites for their respective privacy policies or for further information on how to opt out of them collecting any data regarding your interaction on our website. Alternatively you may deactivate or restrict the transmission of Cookies by changing the settings of your web browser.
Newsletter
If you register for our free newsletter, the data requested from you, i.e. your e-mail address and – optionally – your name and address will be transmitted to us. At the same time, we save the IP address of the Internet connection from which you access our website as well as the date and time of your registration. As part of the further registration process, we will obtain your consent to the sending of the newsletter, describe the content specifically and refer you to this data protection declaration. We use the data collected in this way exclusively for sending the newsletter – it is therefore in particular not passed on to third parties.
You can revoke your consent to the newsletter dispatch at any time with effect for the future. All you have to do is inform us of your revocation or click on the unsubscribe link contained in every newsletter.
How we may use the information we collect
We use the information in the following ways:
Information you supply to us. We will use this information:
- to provide you with information and/or services that you request from us;
Information we automatically collect about you. We will use this information:
- to administer our site including troubleshooting and statistical purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- security and debugging as part of our efforts to keep our site safe and secure.
This information is collected anonymously and is not linked to information that identifies you as an individual. We use Google Analytics to track this information. Find out how Google uses your data at https://support.google.com/analytics/answer/6004245.
How do we protect your data?
We take appropriate security measures in order to maintain the required security of your personal data and ensure its confidentiality, integrity and availability, and to protect it against unauthorized or unlawful processing, and to mitigate the risk of loss, accidental alteration, unauthorized disclosure or access.
Technical and organizational security measures may include encryption and pseudonymization of data, logging, access restrictions, keeping backup copies, giving instructions to our employees, entering confidentiality agreements, and monitoring. We protect your data that is sent through our website in transit by appropriate encryption. However, we can only secure areas in our control. We also require our data processors to take appropriate security measures. However, security risks can never be excluded completely; residual risks are unavoidable.
Disclosure of your information
Any information you provide to us will either be emailed directly to us or may be stored in our datacenters based exclusively in Switzerland. We use a trusted third party website and hosting provider (Infomaniak) to facilitate the running and management of this website. Infomaniak meet high data protection and security standards and are bound by contract to keep any information they process on our behalf confidential. Any data that may be collected through this website that Infomaniak process, is kept secure and only processed in the manner we instruct them to. Infomaniak cannot access, provide, rectify or delete any data that they store on our behalf without permission.
We do not rent, sell or share personal information about you with other people or non-affiliated companies.
We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/ national institutions and authorities, unless required by law or other regulations.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Third party links
Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Your rights – access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”).
- The right to request information from us as to whether and what data we process from you.
- The right to have us correct data if it is inaccurate.
- The right to request erasure of data.
- The right to request that we provide certain personal data in a commonly used electronic format.
- The right to withdraw consent, where our processing is based on your consent.
- The right to receive, upon request, further information that is helpful for the exercise of these rights.
Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to info@studer-innotec.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you (for example by means of a copy of your ID card or others identification documents, unless identification is not possible otherwise). If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).
Please note that conditions, exceptions or restrictions apply to these rights under applicable data protection law (for example to protect third parties or trade secrets). We will inform you accordingly where applicable.
If you are located in the EEA, the United Kingdom or in Switzerland, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country. You can find a list of authorities in the EEA here: https://edpb.europa.eu/about-edpb/board/members_en. You can reach the UK supervi-sory authority here: https://ico.org.uk/global/contact-us/. You can reach the Swiss super-visory authority here: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy is not part of a contract with you. We can change this privacy policy at any time. The version published on this website is the current version.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@studer-innotec.com